We at Libra Shipping Line consider customer trust as our top priority. We deliver services to millions of customers across the country and the world. Our customers trust us with some of their most sensitive information. This policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Services and the choices you have associated with that data.

This Privacy Policy is meant to help you understand the following:

What data do we collect?

Personal Data

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally, Identifiable Information may include, but is not limited to:

  • Email address
  • First name and Last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Geographical Location

Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

How do we collect your data?

We build a range of services that you would find it on our website, and in order to achieve this we collect personal data from you in a number of ways including:

  • Applications used for providing various services
  • Web Forms
  • Off-site services

Why do we collect your data?

We use the collected data for various purposes including but not limited to the following:

  • To provide products and services you request (such as parcel transportation, warehousing, freight, reverse logistics, cross-border and technology services)
  • To allow you to participate in interactive features of our Service when you choose to do so
  • To do analysis and get valuable information so that we can improve the Service
  • To monitor the usage of the Service
  • To detect, address and prevent technical issues
  • To provide customer support and respond to you about your requests, questions and comments
  • To send tracking updates
  • To give options for convenient delivery
  • To evaluate and improve our business (including developing new products and services; managing our communications; determining the effectiveness of our sales; analysing and enhancing our products, services, websites and apps; ensuring the security of our networks and information systems; performing accounting, auditing, invoicing, reconciliation and collection activities; and improving and maintaining the quality of our customer services)
  • To perform data analysis (including market, consumer search and analytics, trend analysis, financial analysis and anonymization of personal information)
  • To protect against, identify and prevent fraud and other prohibited or illegal activity, claims and other liabilities
  • To comply with applicable legal requirements and our policies

How and why we share your data?

As a rule, we do not share your data with any third party apart from the following mentions:

Legal Requirements

We may disclose your Personal Data in good faith belief that such action is necessary to:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Libra Shipping Line
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public

How do we secure your data?

We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. Exceptionally if any personal data is present on the package or letter, it may be visible to unauthorized individuals.

Application, data, infrastructure and network security is our key focus areas where data security practices are enforced. We also Adhere to international standard certifications to complement the enforced practices. Considering “Right to Privacy” as a fundamental right of an individual, we have adopted enough measures to protect privacy.

Your rights concerning your personal information?

You have the right to enquire on:

  • What personal data we hold about you,
  • The purposes of the processing,
  • The categories of personal data concerned,
  • The recipients to whom the personal data has/will be disclosed,
  • How long we intend to store your personal data,
  • If we did not collect the data directly from you, information about the source,
  • The right to have incomplete or inaccurate data about you corrected or completed and the process for requesting,
  • The right to request erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us.